Terms and Conditions for Bookings

Cancellation Policy

• Non-Refundable: All course fees are non-refundable after 14-days of purchasing. This policy is due to the fixed costs associated with course preparation and delivery, including software, marketing, staff salaries, and training materials.
• Payment Plans: For those on payment plans, the full balance of the course is due regardless of attendance. Payments will be spread out as agreed upon at the time of enrollment.
• Defferals: Deferrals can sometimes be made for students who are unable to attend the course due to illness or bereavement. This judgement will be made by the SPEAKup Challenge team and be subject to sharing proof of a situation (doctors note).
  

Cancellation Fees Based on Timing

• Prior to 28 days of the course start: £50 cancellation fee applies.
• 8-28 Days Before Course Start: A £100 cancellation fee will apply.
• Between 7 Days Before Course Start and Second Live Module: 25% of the total course fees will be due.
• Between Module 2 and 4: 50% of the total course fees will be due.
• After Attending All 8 Modules: 100% of the total course fees will be due.

Additional Considerations

• Dispute Resolution: Any disputes arising from this cancellation policy shall be resolved by the SPEAKup Challenge Team and we will endeavor to find an amicable resolution.

1.1 SPEAKup will attempt to charge your card the agreed amount. If we are unable to charge your card successfully, we will make subsequent attempts for up to 90 days. You will receive information from us with the next steps, which will involve adding late fees of £50 after 21 days and starting legal proceedings after 28 days. If you encounter difficulties paying your invoices please speak with a member of the team as soon as possible so we can discuss your options and support you fully.

 

1.2 All participants must act professionally and support each other during the programme. SPEAKup reserves the right to revoke access to the course and all related benefits should any individual act in an unprofessional or inappropriate manner. Professionalism means that you will abide by certain requirements of the course:

■ Being present for the training (not overly distracted by children, busy backgrounds, etc).
■ Video on throughout (taking 5 minute breaks is fine).
■ Correct name on Zoom (so we can allow you to enter the meeting).
■ Helpful and supportive in the breakout rooms. Your peers are also a part of this course so must be spoken to professionally and courteously.
■ Keeping focused on the tasks when in breakout rooms. Avoiding conversations that are not related to the tasks at hand.

 

1.3 Attendance for the training is mandatory, and you will need to attend in full to be eligible for any certifications. If you miss any of the first 2 days, you must retake the full programme and will not be eligible to continue with your original programme. If you miss more than 2 of the sessions from the course, you will need to retake the training. We have the option to defer individual modules that you can attend in the future.

 

1.4 The Professional and Elite Packages are so called as they provide extra materials, training and sessions to support you. They do not guarantee Professional or Elite Coach outcomes for you or your business as this is also dependent on your hard work, application and investment into your business.

 

1.5 The participant grants SPEAKup an unlimited and irrevocable licence to use any images or videos taken during the programme for its own promotional purposes. The participant may opt out of this by requesting in writing that they do not wish to be in any photos or videos at the start of their first training day.

 

1.6 When on your training programme, dates may be subject to change from the ones you were originally given. Students will always be communicated with about any changes and will have multiple options of attendance if any changes happen.

 

1.7 All trainers that run our courses work for the SPEAKup Challenge. Your trainer may be subject to change without notice.

 

1.8 I agree to the dates, payment plan, and terms and conditions detailed on this form and confirm my place on the course selected. I have considered the affordability of any payment plan I have agreed to and confirm the selected plan is within my means.

 

1.9 If you defer your training programme for any reason. Your course place is still booked, including your payment plan. If you opt to defer your training then later decide not to attend the course, you are still liable to pay for the programme.