🎓 Free 1-Day Workshops (Zoom)

• What level is the diploma? Our free workshops provides an introductory certificate. You can add this to your website or LinkedIn, it will go towards your professional CPD. For those wishing to seek our Accredited Qualifications, you can find full details on our website or within the free workshops.

• Attendance: If you cannot attend your scheduled Zoom workshop, please notify support to reschedule your slot.

• Access Issues: If you can’t get into the workshop, double-check your Zoom link in your confirmation email and ensure you are not stuck in the “Waiting Room.”

• Certification: Certificates are issued to those who attend the full duration of the Zoom session and complete the form with their learning evidence. 

• Where is my workshop certificate? Certificates for the Free 1-Day Workshop are usually sent via email after attendance is verified.

💼 Paid Programmes & Enrollment

• Booking: You can book one of our paid professional courses by selecting ‘Premium Courses’ on the main website or following the link provided after your diploma day.

• Payment Plans: Courses start from £1699+VAT. We offer flexible monthly payment plans (starting at £169+VAT) to make professional training accessible.

💳 Billing & Account Management

• Invoices: You can view, download, and pay your invoices online through your student portal.

• Bank Transfers: We accept direct bank transfers as a payment method; ensure you include your invoice number and name as a reference.

📋 Student Policies & Emergencies

• Emergency Absences: If you miss a day of training due to an unforeseen emergency, contact our team immediately to discuss make-up options.

• Sickness & Refunds: Our policies cover specific procedures for sickness-related deferrals and the criteria for cancellations and refunds.

• General Policies can be found with this link – https://speakupchallenge.com/terms/

🤝 Practice & Coaching Tools (Coachora.com)

• Coachora: This is our global system for connecting coaches with practice clients. If you wish to access free coaching from trained coaches (who have been through an accredited coach training programme) – here is a link with details – click here

🛠 Technical Troubleshooting

• System Issues: If you experience bugs with the SPEAKup systems or Coachora, try clearing your browser cookies or switching to a Chrome-based browser.

• Zoom Support: Ensure your Zoom client is updated to the latest version to avoid audio/video compatibility issues.

✉️ Contact Support

• Support Tickets: If you still need help, reply to your emails from us to get a response.

• Hours: Sunday – Wednesday, 09:00 – 17:00 GMT. We aim to respond within 2 business days.